Delivery Information

Delivery Timescales

Deliveries in Edinburgh & The Lothians are currently up to 4-7 working days starting from the day after your order. Deliveries outside of these areas can take up to 10 working days. We will contact you by text the day before delivery to confirm your delivery date and expected 2 hour timeslot.

Our Local Delivery Area

Typical delivery timescale is 4-7 working days for local deliveries. We do try to minimise fuel waste by grouping orders in similar areas together which may cause delay to your delivery but we always try to deliver as quickly as possible. We do not typically deliver at weekends.

Edinburgh & Lothians (EH1 – EH55)
Falkirk and Stirling (FK1 – FK7, FK8 1**, FK8 2**, FK10)
Glasgow (G1 – G58, G61 – G62, G63 9**, G64 – G78)
Paisley (PA1 – PA14)
Scottish Borders (TD1 – TD15 1**) (Excl. TD9 0**, TD15 2** see below)
Fife (KY1 – KY7, KY11, KY12, KY13)
Lanark (ML1 – ML12)                                                                                Ayrshire (KA1 – KA25, KA29)

Local deliveries are made from the roadside into the property using a vehicle fitted with a crane. The crane’s reach is approximately 3 – 4 meters and in most cases can lift over an obstacle such as a fence or hedge that is up to 6 ft tall if the vehicle can park directly next to it

We do not require any one to be present at the time of delivery but please provide a good description in the delivery notes where you would like the goods delivered to. If you require the goods to be lifted into a fenced/walled area someone will likely need to be present to unhitch the bags once it is lifted over and lowered to the ground.

Please be aware we are unable to park on double yellow lines to unload the vehicle. If you have specific access requirements such as gates or via a rear lane for example, please contact us to discuss before ordering so we can send the appropriate vehicle to suit your delivery.

Our Extended Local Delivery Area

For customers that are located outside of our standard local delivery areas above we offer an extended local delivery service at a cost of £40 for 1 – 6 bulk bags, £80 for 7 – 12 bulk bags or £120 for 13 – 18 bulk bags.. Delivery to these areas is still made with our own fleet of HiAb delivery vehicles, the extended local delivery applies to the following postcode areas, if you are still outside of these areas please contact us with your postcode for a bespoke quotation.

Fife (KY8, KY9, KY10, KY14. KY15, KY16)
Stirling (FK9, FK11, FK12, FK13, FK14)
Glasgow (G82, G83, G84)

Scottish Borders (TD9 0**)

Northumberland (TD15 2**)

Paisley (PA15 – PA19)

North Ayrshire (KA30)

National Pallet Delivery Service

If you are located outside of the local and extended delivery areas we will deliver to you using an external courier for the national pallet delivery service with 1 builder bag per pallet. These delivery vehicles are NOT fitted with a crane to unload, unloading of the pallet is done so by means of a rear tail lift and manual pallet trolley, for this reason deliveries can ONLY be made to smooth surfaced areas i.e. monoblock driveways, pavements or roads. The pallet trolley is unable to cross uneven rough ground or gravel. If delivery is attempterd and cannot be delivered when it arrives we cannot refund the delivery charge. If you are unsure please check with us befiore ordering.

Bulk Bags

Please note delivery of all bags to local and extended areas are made in bulk and offloaded mechanically from the roadside using a vehicle fitted with a crane, national pallet deliveries are dropped off using a tailift and pallet trolley. Please note once the bulk bags are on the ground they cannot be moved and we do not assist in the emptying of the bag. We DO NOT carry bags manually into your property.

Single bulk bag will be charged £15 delivery to local postcodes, orders of 2 or more qualify for free delivery. Deliveries outside of our local & extended delivery areas will be made using the national pallet delivery service at a bespoke rate depending on your location. Please contact us to request a quotation for a pallet delivery.

Small Bags

Small bags are put into bulk bags and unloaded from the roadside in bulk. Our drivers do not man handle products into properties.

Minimum order for delivery is 5 bags. Orders of less than 40 bags will be charged £15 delivery, orders of 40 bags or more will qualify for free delivery to a local postcode. Deliveries outside of our local delivery area will be made using the national pallet delivery service at a bespoke rate depending on your location. Please contact us to request a quotation for a pallet delivery.

Empty Bags

  • We can collect your empty bags when you receive your next delivery
  • You can drop them off at one of our sites listed on the Contact us page
  • You can refill empty bulk bags with garden clippings and book our Caledonian Collection service

Once on site we will repurpose the bags, or if they are damaged we will send them to be recycled.