Local deliveries are made using a vehicle fitted with a crane that can unload from the roadside. Nationwide pallet deliveries are made using a tail lift and pallet trolley to unload onto a level surface such as a pavement or monoblock drive.
Local deliveries are made from the roadside into the property with a reach of approx. 3 – 4 meters and in most cases can lift over an obstacle such as a fence or hedge that is up to 6 ft tall if the vehicle can park directly next to it. Please note once the bulk bags are on the ground they cannot be moved.
Small bags are put into bulk bags and unloaded from the roadside in bulk. Our drivers do not man handle products into properties.
Please be aware we are unable to park on double yellow lines to unload the vehicle.
If you have specific access requirements such as gates or via a rear lane for example, please contact us to discuss before ordering so we can send the appropriate vehicle to suit your delivery.
We do not require any one to be present at the time of delivery but please provide a good description in the delivery notes where you would like the goods delivered to. If you require the goods to be lifted into a fenced/walled area someone will likely need to be present to unhitch the bags once it is lifted over and lowered to the ground.
Typical delivery timescale is 3-5 working days for local deliveries. We do try to minimise fuel waste by grouping orders in similar areas together which may cause delay to your delivery but we always try to deliver as quickly as possible. We do not typically deliver at weekends.
If you wanted a delivery on a specific date we would require a minimum of 1 weeks notice to accommodate your request. We currently deliver in East Lothian on a Tuesday and Thursday and all other areas on Mondays, Wednesdays, and Fridays.
Cale. Hort are happy to recycle and repurpose the bags on your behalf, we can collect them at the time of your next delivery, or you can drop them off at one of our facilities listed on the Contact us page. Customers can also use the bags to refill with Garden clippings or cuttings and book a Caledonian Collection for themselves.
We can collect unused goods if the products are still in good condition and can be resold, however we may not be able to offer a full refund for the goods because we will have incurred additional transport costs to revisit your property. We can discuss these costs with you at the time of request.